Nairobi, Kenya – Diamond Trust Bank (DTB), a tier-one bank listed on the Nairobi Securities Exchange (NSE) with over 75 years of operation in East Africa, has announced a strategic partnership with Network International, the leading enabler of digital commerce across the Middle East and Africa (MEA). The collaboration aims to enhance DTB’s digital product offerings and card services as part of its digital-first strategy in the Kenyan market.
With a network of more than 155 branches across Kenya, Uganda, Tanzania, and Burundi, DTB is poised to leverage Network International’s advanced digital payment solutions. This partnership comes amidst a growing demand for digital payment solutions in Kenya, driven by increased internet penetration and mobile phone usage. Network International will provide DTB with a robust processing platform for hosting and issuing various card types, including debit, credit, and prepaid cards, along with comprehensive e-commerce services.
Jamie Loden, Chief Operating Officer at DTB, highlighted the importance of enhancing customer experience through this collaboration. “Our partnership with Network International marks a significant milestone in our efforts to expand our capabilities and elevate our services in a rapidly evolving digital environment. It complements our desire to include more citizens in the formal financial system. Our collaboration with a market leader like Network International will help us meet the growing demand among our customers for new and superior card and digital banking experiences that are convenient, safe, and seamless, thereby ensuring customer delight.”
The agreement with Network International will also provide DTB access to a range of value-added services, including card fraud prevention, 3D Secure authentication, and card control solutions. This will further strengthen the bank’s ability to offer secure and efficient services to its customers.
Dr. Reda Helal, Group Managing Director – Processing, Africa & Co-Head Group Processing at Network International, expressed enthusiasm about the partnership. “We are excited to collaborate with Diamond Trust Bank in meeting the rising interest among the emerging middle class, youth, and SME market segments, especially the unbanked, for services that support a digital lifestyle and enable financial inclusion. We welcome the opportunity to support Diamond Trust Bank’s passion for providing best-in-class digital and card customer experiences by enabling innovation and enhanced operational efficiency.”
This partnership aligns with DTB’s broader strategy of embracing digital innovation and expanding its service offerings to better meet the needs of its diverse customer base in East Africa.
